Software License Policy
Legacy Version and Authorization Policy
Blue Marble software offers a variety of license types: single-user node-locked, single-user floating, USB dongle, network, and site license options, including our Enterprise License Agreement (ELA). Blue Marble will only activate the software license on new purchases within the same version or within one year of purchase. Customers with older purchases that require authorization to register and license the software may need to contact us directly. The re-authorization of software licenses under an ELA is dictated by the specific terms of that agreement. All other licenses are subject to the following policy:
Global Mapper (Perpetual)
The specific version of Global Mapper you license from Blue Marble is perpetual to the original machine you activate and does not expire. Once the license file is activated on a machine, there are restrictions on the frequency with which users may move the license to additional machines. This is dependent on the type of license that is purchased and if your Maintenance & Support (M&S) service is current.
Maintenance and Support (M&S)
Any new purchase of Global Mapper comes with one year of Maintenance and Support service (M&S), which begins on the date of payment of the original purchase. After an initial license purchase or renewal of M&S, users are entitled to download and license all updates to the software released within that period. M&S also includes access to technical and licensing support. When the twelve-month period is over, users have the option to renew their M&S service, allowing them to retain their initial level of access and support. Please contact our sales team (orders@bluemarblegeo.com) for more information on the latest renewal rates.
As users approach the end of their twelve-month M&S contract period, they will be contacted via email with the option to renew the service. If M&S is not renewed but is then purchased at a later date, the agreement will be retroactive to the original renewal date, beginning one year after the original purchase.
Enrollment in M&S is not intended as a substitute for formal training on the use of the software. Learn more about our training classes, including how to become a certified Global Mapper user.
Single-user License
Single-user licenses are locked to one machine ID. If you wish to move your license to a new machine, the license must be deactivated before it can be reauthorized. If your M&S service is expired, our team may be unable to assist you with the deactivation process.
Please note: On laptops that use docking stations or wireless network adapters, the Machine ID can change when connected to these devices. If this is the case, ensure the laptop is disconnected from any wireless network adapters or docking stations/devices when requesting or activating a license. Similarly, Windows updates and motherboard replacements can change the Machine ID. Make sure your license is deactivated before these changes. If your M&S service is expired, our team is unable to assist in the recovery of your license.
Users of Global Mapper software v13.X or older will not be able to activate their licenses, as we no longer support these legacy versions.
Users with a single-user license that is version 14.X to the most current version can deauthorize and reauthorize the license directly using the license manager without having to contact the Blue Marble license helpdesk.
Please note: Prior to releasing your license, please be sure to have a copy of the installation files. Installation files for legacy versions are not available for distribution. We strongly recommend that users back up the software installation file upon purchase, as we are not obligated to make legacy installation files available for download.
Single-user (Node-locked) License
Users with single-user node-locked licenses are permitted to re-authorize their license to a different machine up to two times per 365 days.
Additional reauthorizations exceeding the allotted two per 365 days require the user to contact authorize@bluemarblegeo.com. If your M&S service is expired, our team may be unable to assist you with this process.
Single-user node-locked licenses are not meant to be frequently moved from machine to machine. If you need to share the license with other users, Blue Marble offers USB dongle, single-user floating, or network licenses for that purpose.
Single-user Floating License
A Single User Floating License is a portable license that may be moved to license the software from one workstation to another one at a time. It may not be licensed concurrently or simultaneously between two workstations. The end-user must remove and release the license file via the license manager interface in the software before authorizing a new workstation (PC) without having to contact the Blue Marble license support teams.
USB Dongle
The USB dongle license is provided on a USB key physically shipped with an additional dongle key with the software installation file. No internet connection is required to install and use this license type. The dongle license is completely portable and can be moved to another machine an unlimited number of times. It may not be used concurrently or simultaneously between two workstations. Blue Marble Geographics is not liable if USB dongles are lost or stolen. In the event a USB dongle license has been lost, replacement licenses are available for a fee. Please contact our sales department (orders@bluemarblegeo.com) for details.
Network License
Network licenses are a flexible solution for license management. With this license type, a pool of license seats is hosted on a server, and client machines with communication to the server can check out a license to use while the end-user program is active. Network licenses require manual setup on the license server machine. For assistance, please contact authorize@bluemarblegeo.com regarding activating or moving a license. If your M&S agreement is expired, our team may be unable to assist you with this process.
Global Mapper Pro
Global Mapper Pro provides users with various enhanced data processing and analysis tools, including point cloud processing functionality previously available in the now-retired Lidar Module. As an extension, a current standard Global Mapper license is required in order to purchase and maintain a Global Mapper license. Upgrades from Global Mapper to Global Mapper Pro are available; please contact sales@bluemarblegeo.com for more information.
MangoMap
Blue Marble Geographics is an official reseller of MangoMap. Licenses are purchased as year-long subscriptions, with the option to renew at the end of the term. Licenses are issued through the internet and are not machine limited. Global Mapper v21 or later is required to publish map data to MangoMap.
Subscriptions that are purchased through Blue Marble Geographics will allow users to access Global Mapper’s MangoMap extension. Customers who purchase a license through MangoMap will not have access to the Global Mapper extension.
Questions about purchasing a MangoMap subscription should be directed to orders@bluemarblegeo.com; technical questions should be directed to geohelp@bluemarblegeo.com.
Global Mapper Mobile Pro
Licenses for Global Mapper Mobile Pro are purchased as year-long subscriptions for IOS or Android mobile devices. Each license includes access to all software updates and technical support while the subscription is valid. Licenses can only be active on one device at a time and must be deauthorized on one device before being activated on another. This deauthorization process is initiated in the Pro Module Registration section of the application’s Configuration menu. Global Mapper Mobile Pro licenses can be renewed at the end of the subscription period. Please contact the Blue Marble Sales Team (orders@bluemarblegeo.com) for more information.
Geographic Calculator (Term)
A Geographic Calculator term license is valid for one year, with the term beginning on the date of purchase. Once the license file has been activated on the user’s machine, it is important to note that the number of times a license can be moved within the contractual period is limited to two. For the duration of the license term, all software updates (including major software version releases) are provided, and users may receive technical support. The subscription may be renewed at the end of the term, and renewal invoices will automatically be sent to your organization one month prior to your annual renewal date. Please contact our sales team at orders@bluemarblegeo.com for any information on the latest renewal rates.
Geographic Calculator (Perpetual)
A Geographic Calculator perpetual license file may be used indefinitely, as it has no expiration date. Once the license file has been activated on the user’s machine, it is important to note that the number of times a license can be moved in a year is limited to two. Every purchase or subscription renewal includes a year of M&S agreement, which includes access to technical support and any release within that twelve-month term. After one year has passed since the last purchase, upgrade, or renewal of maintenance and support, the license may be upgraded by renewing the M&S agreement. Please contact our sales team at orders@bluemarblegeo.com for more information on the latest upgrade rates.
Maintenance and Support (M&S)
Any new purchase of Geographic Calculator comes with one year of Maintenance and Support service (M&S), which begins on the date of payment of the original purchase. After an initial license purchase or renewal of M&S, users are entitled to download and license all updates to the software released within that period. M&S also includes access to technical and licensing support. When the twelve-month period is over, users have the option to renew their M&S service, allowing them to retain their initial level of access and support. Please contact our sales team (orders@bluemarblegeo.com) for more information on the latest renewal rates.
As users approach the end of their twelve-month M&S contract period, they will be contacted via email with the option to renew the service. If M&S is not renewed but is then purchased at a later date, the agreement will be retroactive to the original renewal date, beginning one year after the original purchase.
Enrollment in M&S is not intended as a substitute for formal training on the use of the software. Learn more about our training classes.
Single-user (Node-locked) License
Users with single-user (node-locked) licenses are permitted to re-authorize their license to a different machine up to two times per 365 days.
Please note: Installation files for legacy versions are not available for distribution. Versions prior to Geographic Calculator 2019, are not available for download.
Additional reauthorizations exceeding the allotted two per 365 days require the user to contact authorize@bluemarblegeo.com. If your M&S agreement is not current, our team may not be able to assist you with this process. Please be sure that a removal code (using the license removal tool found in the license manager) can be generated to verify a license has actually been deauthorized. This is required for all license moves.
Single-user (node-locked) licenses are not meant to be moved from machine to machine. If you need to move your license frequently, Blue Marble offers USB dongle, single-user floating, or network licenses for that purpose.
Single-user Floating License
A “Single User Floating License” is a portable license that may be moved to license the software on any workstation. It may not be used concurrently or simultaneously between two workstations. The end-user must remove and release the license file via the license manager interface in the software before authorizing a new workstation (PC).
Network License
Network licenses are a flexible solution for license management. With this license type, a pool of license seats is hosted on a server, and client machines with communication to the server can check out a license to use while the end-user program is active. Network licenses require manual setup on the license server machine. For assistance, please contact authorize@bluemarblegeo.com regarding activating or moving a license. If your M&S agreement is not current, our team may not be able to assist you with this process.
Legacy Version Download Policy
Blue Marble Geographics is dedicated to customer service and to providing reliable low-cost GIS solutions. We highly encourage you to use the latest versions of our software when at all possible. However, installation files for legacy versions are not available for distribution. Versions prior to Geographic Calculator 2019 are not available for download.
Staying current provides us the opportunity to offer the highest level of software support and service, ensuring that you receive the most current fixes, enhancements, and technology.
Dongle Replacement Policy
Blue Marble Geographics is not liable for and does not provide refunds for damages or losses of any kind resulting from the loss or damage to the USB dongle key. If the dongle arrives physically damaged and non-functional, contact us at authorize@bluemarblegeo.com for assistance.
For questions about refunds, please visit our Refund Policy page.
