We have carefully tested the Geographic Calculator and reviewed the documentation. If you experience any difficulties with the Geographic Calculator or the documentation please contact us immediately. Valid coordinates and valid coordinate system definitions are required for valid output. If the output coordinates seem invalid, check to make sure your input and output coordinate system definitions are appropriate, and that the format of units you have entered match up with the settings you have selected for the units of your input system.
You may want to refer to your Microsoft Windows User's Manual if you have any questions about the Windows environment, or if you have printing problems. So that we can better assist you when you have a problem:
This information is absolutely critical in aiding us in our attempts at duplicating the problem and helping you in the most effective manner possible.
If you need additional help with the Geographic Calculator, please contact us at Blue Marble Geographics Monday through Friday, 8:00 A.M. to 5:00 P.M. EST.
We perform very extensive error checking within the Geographic Calculator. You may not get the same value you originally entered for a source coordinate when you convert the destination value back into the source coordinate system. Possible reasons:
Troubleshooting file formats starts with size and location. If the Calculator is having a difficult time loading the file, check the size. If it is a large file try loading it from a local drive or cached if you are using the viewer. If you have been working in the application a long time you may want to close out of it and re-open the application to clear out memory.
GML files are built from specific application profiles that are stored in schema files. These files generally have the extension .XSD, and need to be present when loading a GML dataset. In some cases, an application schema may be created from a parent schema, so both files would be required. Make sure that you have all schema files required for your GML dataset when you are using the Geographic Calculator, and make sure they are in the same folder as the gml data. GML is also a relatively new file format; as such there is limited test data available. If you have GML data that you would like to share with us for testing and quality assurance, we would appreciate hearing from you.
LIDAR data in general is difficult to work with because the files are large. The Calculator has some known issues with certain versions of LAS data. If you are having trouble converting or viewing LAS data, please contact our support team.
If you are using version 10 of the Esri ArcMap software, you may experience connection issues with older versions of the Esri SDE database connection. This is due to an ArcMap 10 compatibility issue with earlier version of the server software. Please contact your database administrator for help solving these issues.
A backup version of the default workspace is provided in zipped format in the Backup folder of the installation directory for the Geographic Calculator. This should be C:\Program Files (x86)\Blue Marble Geo\Geographic Calculator for 64 bit machines and C:\Program Files\Blue Marble Geo\Geographic Calculator for 32 bit machines, unless a custom application installation path was selected during installation.
This workspace may be imported in the case where a user needs to restore the original starting state of the workspace for the Geographic Calculator. See Importing and Exporting Workspaces for more information on importing workspaces.
If your license model allows for borrowing of a network license, you will need to return the borrowed license before re-licensing or uninstalling the application. Do not delete the license file if you are using a borrowed license. If you do, the registry key entered for the borrow in HKEY_CURRENT_USER\Software\FlexLM License Manager\Borrow will remain, and will cause compatibility issues with both the application and the server.