Career Opportunities

We are seeking a proactive, solution-oriented Technical Support Specialist with a robust GIS background to join our mission-driven support team. At the intersection of geospatial technology and customer success, you won’t just be answering tickets—you’ll be acting as a technical advocate for our users, ensuring they unlock the full potential of our spatial tools.

Reporting to the Success Manager, you will serve as a critical bridge between our users and our product. This role is designed for a GIS professional who thrives on deep-dive troubleshooting and delivering a premier support experience that mirrors the excellence of the technology itself.

What You Will Do

• Investigate and resolve customer technical issues across our portfolio of GIS and mapping software applications, delivering timely, accurate, and professional support
• Serve as a knowledgeable resource for prospective and current customers in mapping, GIS, government, and educational sectors
• Continuously test products and report issues to the QA team, contributing to software quality before and after release
• Gather and share customer feedback with relevant teams to drive product and service improvements
• Represent the company at conferences trade shows, and training events (domestic and occasional international travel)

What We Are Looking For

Required Qualifications

• Minimum one year of practical experience in a customer-facing or technical support environment (software or technology experience strongly preferred)
• Solid foundational knowledge of GIS, cartography, geography, geodesy, and related concepts and terminology
• Proficient with GIS software such as Global Mapper, ArcGIS, QGIS or comparable platforms
• Demonstrated ability to troubleshoot complex software and geospatial issues resourcefully and independently
• Experience configuring and troubleshooting Android and iOS mobile devices
• Excellent written and verbal communication skills — you can explain technical concepts clearly to non-technical audiences
• Strong sense of ownership: you follow through, take initiative, and do not wait to be told what to do next
• Adaptability and a positive attitude toward working in a fast-paced, evolving environment
• Genuine curiosity and commitment to continuous learning — staying on top of product updates and industry trends

Preferred Qualifications

• Bachelor’s degree or higher in Geography, Computer Science, GIS, Applied Environmental Sciences, or a related technical field
• Experience with GIS platforms such as ESRI ArcGIS, Global Mapper, Safe FME Desktop, AutoCAD, or MicroStation
• Familiarity with Avenza MAPublisher, Geographic Imager, or the Avenza Maps mobile app
• General IT skills across Windows, Mac, or Unix/Linux environments, including TCP/IP networking fundamentals
• Experience with Adobe Creative Suite, particularly Illustrator and Photoshop
• Knowledge of online data portals, WMS/WFS servers, and online mapping platforms such as Google Maps or Mapbox
• Experience with software product lifecycle and quality assurance processes
• Experience with ticketing systems (Zendesk, Jira Service Management, Salesforce Service Cloud, or similar)

Apply

Apply via email only to HR@bluemarblegeo.com with a cover letter, resume and writing sample.

No phone calls, apply via email only.

Benefits

Medical, Dental insurance available, 401K, vacation days, friendly casual hybrid work environment

Location: Brunswick & Hallowell, Maine
Work Arrangement: Full-time, on-site across both Maine office locations
Reports to: Head of People
Pay Range: $45,000–$55,000 annually

Be the person who keeps things moving.

Are you the kind of person who notices when something needs to be done—and takes care of it? Do you love keeping things organized, bringing people together, and making sure the details behind the scenes are handled?

We’re looking for an Administrative Coordinator / Office Manager to become a go-to resource for our team and take ownership of the day-to-day details that keep our workplaces running smoothly.

This is not a sit-at-your-desk-all-day administrative role. You’ll work across our Brunswick and Hallowell offices,coordinate everything from travel and company events to office supplies and vendors, welcome employees and visitors, and help make sure our teams have what they need to do their best work. You’ll also provide remote administrative support to our Avenza Systems team in Canada as needed.

If you’re proactive, organized, resourceful, and genuinely enjoy making things run better, we’d love to hear from you.

What You’ll Do

• Own the day-to-day coordination of our Brunswick and Hallowell offices, helping ensure both locations are organized, functional, welcoming, and running smoothly.
• Keep our workplaces stocked and ready by coordinating office and kitchen supplies, food and beverages for meetings and events, mail, packages, and outgoing shipments.
• Coordinate business travel for employees and executives across our U.S. and Canadian teams, including flights, hotels, ground transportation, itineraries, conferences, trade shows, and company meetings.
• Help bring company meetings, events, employee activities, and celebrations together by coordinating schedules, logistics, vendors, food, supplies, and other details.
• Provide administrative support to leaders and teams across Blue Marble Geographics and Avenza Systems, including scheduling, document and file organization, vendor coordination, invoices and receipts, and special projects.
• Serve as a welcoming point of contact for employees, visitors, and vendors and help respond to general office needs and inquiries.
• Partner with our People team to help prepare for new employees, including workspace readiness and onsite onboarding logistics, and support employee engagement and workplace initiatives.
• Help identify and address day-to-day office needs before they become problems—and look for ways to make our administrative and workplace processes even better.

What You’ll Bring

• 2+ years of experience in office administration, office coordination, administrative support, hospitality, or a related role.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and follow through.
• A proactive, resourceful approach—you’re comfortable taking ownership, figuring things out, and knowing when to ask for help.
• Excellent written and verbal communication skills and a professional, approachable, service-oriented style.
• Proficiency with Google Workspace or similar productivity and collaboration tools, along with strong general computer skills and the ability to learn new systems.
• Sound judgment and discretion when working with confidential or sensitive information.
• The ability to work effectively with employees and leaders across different teams and locations.
• A high school diploma or equivalent, or an equivalent combination of education and relevant experience.
• Availability to work on-site across our Brunswick and Hallowell, Maine offices.

Even Better if You Have

• 3+ years of office management, administrative coordination, or similar experience.
• Experience coordinating executive travel, company meetings, conferences, employee events, or other business activities.
• Experience supporting senior leaders or coordinating vendors, facilities, or workplace operations.

Why This Role Matters

A great workplace doesn’t just happen. It takes someone who pays attention to the details, keeps people connected, anticipates what’s needed, and makes it easier for everyone else to get their work done.

That’s what this role is about.

You’ll have the opportunity to take real ownership of how our Maine offices operate while working with people across our business. And as our organization continues to evolve, there’s room for this role to evolve too—whether your strengths lead toward workplace and employee experience, broader administrative support, events, or business operations.

If you like variety, enjoy being the person people can count on, and get satisfaction from making things work better, we’d like to meet you.

About Blue Marble Geographics

Blue Marble Geographics develops innovative geospatial software used by professionals around the world. Our team is collaborative, curious, and committed to building great products while continuing to strengthen how we work together as an organization.

Compensation

The anticipated pay range for this position is $45,000–$55,000 annually. Actual compensation will be determined based on the successful candidate’s relevant experience, skills, and qualifications.

Benefits & Perks

At Blue Marble Geographics, we offer a comprehensive benefits package designed to support our employees both at work and outside of it, including:

• Medical and dental insurance
• Company-paid life and disability insurance
• 401 (K) retirement plan with generous employer match
• Supplemental benefit options
• Paid time off
• Paid company holidays

Equal Opportunity

Blue Marble Geographics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Blue Marble Geographics is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the ADA and applicable state laws. Please contact Human Resources at HR@bluemarblegeo.com if an accommodation is needed during the application process.

Apply

To apply, please email your resume and cover letter to HR@bluemarblegeo.com.
No phone calls, please.